Vice President of Operations
As Vice President of Operations, Carmen Hendrickson provides executive property management oversight for properties in New England, New York, and northern New Jersey. She joined Pennrose in this role in April 2023. Carmen brings nearly 15 years of experience in property management including all aspects of affordable housing, market rate, and retail. She is well-versed in a variety of affordable housing programs, including LIHTC, HOME, PBV, PBRA, homeless housing, and VASH. She is focused on enhancing asset value and improving property performance for owners.
Carmen most recently served as vice president of affordable housing for Phipps Housing Services in New York, where she oversaw compliance managers, leasing coordinators, and property managers to ensure the financial health of the organization, maximize occupancy and lease up rates, foster positive resident relations, and ensure compliance. She also previously held property management positions with The Moinian Group, The Michaels Organization, and Smith & Green. Throughout her career she has overseen compliance managers, leasing coordinators, and property managers and worked alongside investors and stakeholders to ensure the financial health of the organization, maximize occupancy, and enhance lease up rates.
Carmen earned her bachelor's degree in criminal justice from CUNY and her MBA in community economic development from Southern New Hampshire University. She also has certifications in Certified Professional Occupancy (CPO) and Certified Credit Compliance Specialist (C3P).