Responsible for providing leadership and direction to associates at assigned properties.  Mentors associates and ensures all support corporate mission and understand roles in achieving established goals.  Advocates on behalf of associates to enhance individual performance.  Provides excellent customer service to residents

The duties listed below are not meant to be all inclusive, and Pennrose Management Company reserves the right to add, alter, or delete duties, with or without notice:

• Supervises and trains all property associates
• Evaluates associates’ performance, including the completion of annual performance reviews.
   
  Counsels underperforming associates and provides critical feedback to improve performance
     
  Assists Regional Property Manager in the selection of property associates.  Assumes primary responsibility for preliminary interviewing
• Creates positive, welcoming, supportive environment for residents, visitors, and property associates
• Prepares and submits timesheets and payroll adjustments
• Maintains vacancy information as required by investors, syndicators, and monitoring agencies
• Achieves financial solvency through cost reduction and implementing systems to achieve 0% rent delinquency
• Utilizes selection and retention strategies to maintain 100% occupancy level
   
  Participates in the preparation of the annual operating budget, and works with Regional Property Manager to maintain budgetary guidelines
• Reviews bids for contract work
   
  Ensures adherence to proper preventive maintenance schedules
• Manages health and safety programs, including training in fire safety, general emergency procedures, and in the use of emergency equipment
• Executes marketing and advertising campaigns for apartment leasing and coordinating leasing events such as open houses, realtor tours, and resident promotional activities
• Assists with the development and implementation of resident services programming
• Maintains knowledge and awareness of corporate in/out migration, property competition, and other market conditions affecting leasing and operations
• Oversees property’s answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information
• Notifies residents of all issues affecting their tenancy
• Files court documents for eviction and attends scheduled court hearings as Landlord’s representative
• Oversees security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns
• Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers
  Maintains familiarity with all procedures and requirements of accounts payable and accounts receivable
• Leads tours of property, showing vacant units and marketing property amenities as needed
• Screens, reviews, and approves all applications
• Leads lease orientations and signings, and submits relevant documentation
• Enforces lease requirements
• Ensures property’s filing system is maintained and includes tenant, applicant, accounting, and vendor and contract files
• Develops and utilizes sound rent collection procedures, including following up with delinquent accounts
• Delivers rent deposits to bank and submits all related documentation
• Monitors landlord-tenant relations and mediates disputes when necessary
   
  Collaborates with Support Services to provide residents referrals to appropriate agencies
• Utilizes maintenance software program to enter in and track work orders, and regularly reviews maintenance reports
• Inspects apartments for move-in condition (pre-inspection) and turnover status
• Directs administrative and maintenance associates in annual unit inspections and annual recertification of residents
• Prepares and submits quarterly competitive marketing analysis
• Remains current on and compliant with policies and laws affecting the marketing and leasing of the property, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws
• Submits any and all reports on a timely basis
• Establishes and maintains regular daily office hours, ensuring adequate coverage on weekends and holidays

Education/Training

• High School Diploma or equivalent
• Bachelors degree preferred
• Degree in a related field preferred
• Certifications in the following: Housing Credit Certified Professional, Certified Occupancy
• Specialist, Specialist in Housing Credit Management

Experience

• 2 or more years experience in multi-family property management, including direct supervision of others
• Proven Marketing and Leasing experience
• Experience with affordable housing, Low-Income Tax Credit, and Hope 6 preferred

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office, including Word, Excel, and Outlook
• Proficiency in Yardi preferred
• Excellent customer service skills
• Ability to perform in a busy, changing, multi-tasking work environment
• Requires ability to physically inspect property (or properties) and individual units
• Requires ability to read, speak, and comprehend the English language

Additional Requirements

• Requires a valid driver’s license, an insured vehicle, and the ability to travel (between properties, on-call emergencies, training, etc.)